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Category Archive Chicago Carpet Cleaning

Carpet Cleaning

We have three different types of carpet cleaning services for residential homes and commercial jobs.

For commercial jobs we offer a shampoo and hot water extraction process. Our shampoo process is evaluated by the grade, the texture and age of your carpeting.

For residential jobs we follow the strict guidelines of your carpet manufactures warranty and the strict guidelines of the IICRC.

We will custom fit a plan that fits the needs of your environment from traffic lanes, to a proper cleaning schedule, which will keep your carpet warranty in check.

Commercial Carpet Cleaning

Does your hotel, school, church, event hall or office carpets need cleaning?


We specialize in high pressure, deep cleaning for commercial and industrial flooring spaces which receive very high foot traffic and require interim carpet cleaning service.


Custom Group works with apartment management companies, condominium associations, contractors and small businesses for their commercial carpet and other commercial flooring needs.


Help your business maintain a cleaner and more professional look to customers and employees.


Servicing Chicago, Lakeview, Lincoln Park, Old Town, Rogers Park, Bucktown, Wicker Park, River North, Roscoe Village, Wrigleyville, North Center, Logan Square, Andersonville, Gold Coast, Streeterville, Millenium Park, South Loop, West Loop, The Loop, North Side, Oak Park, Hyde Park, Skokie, Lincolnwood, Wilmette, Winnetka, Highland Park, Glencoe, Northbrook, Deerfield, Glenview, and Northfield


Commercial Carpet Cleaning


Carpet Ripples and Carpet Stretching

What Causes Carpet Rippling & Buckling?


Many times carpet ripples will begin to appear in less than a year after they were initially installed. Carpet rippling will sometimes happen in every room in the entire home while in other cases you might only experience wrinkles in carpet in just one area.


To illustrate why carpet buckles, one must understand a little bit more about how carpet’s are installed in the first place.


First, wooden strips known as tackless-strip which have small “nail like” gripping pins protruding up from their surface at a slight outward angle, are nailed down to the sub-flooring around the edges of the room at a distance of roughly a finger’s width off of the baseboard. These pins penetrate through the backing layer of the carpet and are what actually holds the carpeting in place.


Next, the pad is installed. If the sub-floor is wood, the padding is typically affixed to the floor using staples. In the case of concrete such as in a basement, an adhesive of some sort is generally used. Finally, the carpet is attached to the tack-strip along one wall and stretched and hooked on the tack-strip on the opposing wall. This procedure is continued around the entire perimeter of the room.


Traditionally two tools are used for stretching carpeting – knee-kickers and power-stretchers.


The knee-kicker is a devise about 30” in length. It’s head grips the carpet while the opposite end is equipped with a cushion that is designed to be struck with the knee. Rugs cannot be properly stretched with a knee-kicker in a medium or larger sized room. The knee-kicker is primary intended to be used only as a means of positioning the carpet. However, in small carpeted areas such as closets, small hallways, etc. where a power stretcher cannot be used, the knee-kicker is used as a stretching tool.



Contact Custom Group Inc. @ 630-462-9620


The power-stretcher is basically a lever which braces against one wall and extends the length of a room. At the far wall, a rectangular head grips the surface of the carpet and by pressing down on a handle, there is a lever action applied which stretches the carpet with great force.

Carpet Stretcher



TIP: Within the first year after installation, if you start to see signs that your carpet is rippling, call the company you purchased it from immediately. In many cases you can get them to send the installer back to remove the ripples free of charge.


Remember, the squeaky wheel get’s the oil here !! After the first year however, you will likely be out of luck and are better off hiring a company that specializes in correcting the types of problems that installers typically make.


This is when you call Custom Group Inc. @ 630-462-9620


Causes of Rippling: Loose, missing or damaged tackless strip: Many times carpet is rippling up because there is nothing to hold it in place. It is quite common to find loose tackless strip on concrete sub-floors. Securing the strips to the concrete with nails can be difficult depending upon the quality of the concrete and how the concrete was cured.


This can also happen on wood sub-floors if the amount of tension on the tackless strip is to great. In larger rooms and on concrete sub-floors the width of the tackless strip should be doubled to provide a greater surface area to grip on to thus avoiding this problem. Another common scenario that leads to missing tackless strip is when you have a room adjoining a carpet remodeled and a tile or wood floor installed.


It is typical to find missing tackless strip along the adjoining edge because either the installer doesn’t consider it part of the job he is doing to re-secure the carpet or he just simply may not know any better!


Dragging Heavy Furniture: You should make it a point to never drag any heavy furniture across the surface of a carpet. The tackless strip that holds the carpet in place has little nail-like spikes that grip the backing of the carpet.


Don't drag furniture across carpet.


The force excerpted by dragging a heavy object across the surface can easily be enough to rip the carpet right off the tackless strip, damaging the carpet backing or loosening the strip in the process.


Also some carpet fiber types such as olefin have a very low melting point and the heat generated by dragging an object over it can be enough to melt it causing permanent damage in the form of a line across the surface which cannot be removed by carpet cleaning.


Wrong Padding Incorrect pad thickness or density: If the padding is too thick, in some cases it can cause the carpet to disengage from the tackless strip thereby losing tension. A thick, low density pad can cause delamination.



Carpet Delamination: This is the process of latex between the primary and secondary backing layers of a carpet breaking down and allowing the top layer where the carpet fibers are attached to bubble up. Most of the time it is due to a defect in the mixing or application of latex in the manufacturing process.


Example of carpet delamination

Example of carpet delamination


Other causes can be excessively thick, low density padding, heavy equipment being moved frequently over the carpet, improper use of solvent spotters or petroleum bases spills on a carpet such as lamp oil for example. Carpet that remains wet for long periods of time is susceptible to delamination.


Age: Carpet’s can eventually stretch due to normal factors such as the compression of padding in high traffic area’s which allows more flexing of the carpet backing causing it to “Relax” as well as the normal decomposing of the latex in the backing materials with age.


The last type of install we will cover and the least common is known as a “double glue down”. This is where the padding is glued directly to the sub-floor and the carpet is glued to the surface of the padding. No tackless strip is used and the carpet is not stretched in.


Causes of Carpet Rippling in Glue Down Installations


Insufficient Adhesive: Ripples that appear in carpet that has been glued down, are usually do to insufficient adhesive being applied to the sub-floor.


High Alkalinity: On a concrete sub-floor, high alkalinity can cause adhesive failure. An Installer should always test the ph of the concrete before gluing carpet down. A ph range of 7-9 is considered acceptable. Anything higher than a ph of 9 can cause adhesion problems.


Improper use of Solvents: Improper use of solvent spotters or petroleum bases spills on a carpet such as lamp oil can cause bubbles and ripples in carpet due to delamination of the carpet backing and or adhesive failure.


Water: Glued down carpet that is wet for an extended period of time can cause adhesion failure causing carpet ripples.


View our work


Contact Custom Group Inc. @ 630-462-9620 for carpet cleaning, repairs and flooring.


What kind of carpet do you need cleaned?

Natural Fiber Carpet

Natural fibers used with carpet are produced either by insects, animals, or even plants. The fibers that are produced by insects or animals are known as protein fibers. Those that are made by plants are known as vegetable fibers. Vegetable and protein fibers share the common disadvantage that they are both very absorbent and will have extended drying times when wet cleaned – which can lead to mildew, shrinkage, and even dry rot.


Wool fiber is produced from the fleece of lambs or sheep. Wool of carpet is imported from countries such as England, Australia, and New Zealand. Wool is the oldest and considered to be the finest of all carpet material.


The ability of wool to stretch up to 40% of its original length and the fact that it can be bent back and forth more than 180,000 times without breaking makes it very resilient. Wool is the most expensive material for carpet, although it is also the best you can buy.


The fiber of silk is produced by the larva of various insects known as silk worms. The silk, in continuous lengths from 300 to 1600 yards is spun to produce the cocoons. As a fiber, silk is naturally non flammable, strong, and not affected by static charge problems – even at low humidity.


Cellulose fiber
This type of fiber is produced by plants and normally not used as face yarns. These types will however, show up as backing materials of tufted as as well as carpets that have been woven.


Cotton is a vegetable seed fiber that is produced from the cotton plant. The primary use for this fiber is yarns woven in carpet or rugs. Cotton is resistant to alkaline solutions and becomes stronger when it is wet.


The biggest disadvantages to cotton is the fact that is the most absorbent of all fibers and requires extended drying times after being wet cleaned. It is also easily damaged by acids, stains easily, mats down, soils quickly, and is subject to mildew,
dry rot, and shrinkage.


The fiber of jute is produced by the jute plant which grows in South America, Pakistan, and even in India. The stalk of the jute plant is where the longer coarse fibers are obtained, located between the outer bark and within the inner pulp.


Jute is normally used as weft yarns, across the width, in woven carpets and as a backing material in the construction of tufted carpets. Jute is an inexpensive material that also serves other uses than just carpet. Like all other fibers, this one has disadvantages as well. The fiber is weak when it becomes wet and is also subject to dry rot, shrinkage, and mildew.


The fiber of sisal is produced by the leaves of the agave plant. Sisal is very strong and primarily used for making rugs, sacking, rope, and even carpet. The fiber stains easily and is also very difficult to clean. Wet cleaning can also cause shrinkage so its best to use low moisture methods.


There is quite a bit of confusion about rayon and it is easy to understand why. Rayon is a synthetic fiber that is produced from natural cellulosic fibers of wood pulp or cotton. The material is put through several chemical treatments which help to turn it into a synthetic fiber.


Primarily, rayon is used for area rugs because of its silk like appearance. It can be damaged by acids, has low resistance to abrasion and is also prone to cellulose browning.


For all your residential or commercial carpet cleaning needs, contact Custom Group Inc at 630-462-9620 to setup an appointment.


Choosing The Right Carpet Cleaner


Choosing an effective carpet cleaner is easier said than done. There are many carpet cleaning companies out there, each one claiming to be the best. With each one claiming to be the best, it can be very hard deciding which one is the best for you.


First of all, you should know what your choices are in cleaning methods and you should also know which one is the one you’ll want to choose, as there are several available to choose from. A dry extraction type of cleaning will use a compound that contains detergents that will free stains and dirt which will then allow them to be vacuumed up.


Dry foam on the other hand may be used by applying foam to the carpet and then vacuuming it up with a wet vacuum. You can also choose a vacuum that uses stronger chemicals and a stronger suction to get dirt up. For your needs, you should choose the
vacuum accordingly.


Once you know your options, talk to family and friends for their recommendations. There are several places on the internet that offer reviews for local carpet cleaners.


You can also get estimates as well. Find out what the professionals charge and what is considered to be extra. You should also find out what chemicals are going to be used, how long the process will take, and whether or not they plan to move any furniture.


You’ll want to make sure that chemicals used are going to be safe for you, your children, and also your pets. If you are using a professional company, you’ll want to let them know what type of carpet you have. If you don’t let them know and you have a type of carpet that will shrink or change color during cleaning, you’ll probably be in trouble.


Follow the above tips, and you’ll have no problems with finding the right carpet cleaner. There are many types to choose from, as well as professional cleaning companies.


If you are considering whether or not to use a professional carpet cleaner, you should consider the alternatives as well. First, spot removal isn’t the only necessary carpet cleaning that you need to do, nor is the vacuuming.


Even home carpet cleaning machines won’t do as good of a job as a pro can do. When you use these types of carpet cleaners, you can help to preserve your carpeting for years and years to come.


Last, professional cleaning can help many people who have allergies to feel better once they have clean carpet. If you have allergies, a professional cleaning may be the ideal way to solve just about all of your carpet problems.


In a nutshell, it makes the most sense to have your carpet professionally cleaned. It doesn’t really cost a lot of money, yet it will give you the peace of mind in knowing that your carpet is very clean.


If you’ve been looking to clean your carpet or have it cleaned, professional is without a doubt the way to go. You don’t have to bother with it yourself, yet you’ll know that your carpet is going to be cleaned right – by someone who knows exactly what they are doing.


Custom Group Inc. Professional Carpet Cleaning. 630-462-9620. Serving the Chicago Metro area.