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Category Archive Cleaning Service

Flooding? Kankakee River on the rise…

Will County Emergency Management officials said although there has not been any low-land flooding yet, flooding could possibly be caused by ice jams forming at the bends of the river.


Call (630-462-9620) Custom Group Inc. if your home or business encounters flooding.




Whether it is a holiday or the middle of the night, we are able to serve you just by simply calling our Emergency Service Line at 1-866-462-9620. We will assure you the best service and we guarantee a two hour response time with a proper certified technician on your site.





What kind of carpet do you need cleaned?

Natural Fiber Carpet

Natural fibers used with carpet are produced either by insects, animals, or even plants. The fibers that are produced by insects or animals are known as protein fibers. Those that are made by plants are known as vegetable fibers. Vegetable and protein fibers share the common disadvantage that they are both very absorbent and will have extended drying times when wet cleaned – which can lead to mildew, shrinkage, and even dry rot.


Wool fiber is produced from the fleece of lambs or sheep. Wool of carpet is imported from countries such as England, Australia, and New Zealand. Wool is the oldest and considered to be the finest of all carpet material.


The ability of wool to stretch up to 40% of its original length and the fact that it can be bent back and forth more than 180,000 times without breaking makes it very resilient. Wool is the most expensive material for carpet, although it is also the best you can buy.


The fiber of silk is produced by the larva of various insects known as silk worms. The silk, in continuous lengths from 300 to 1600 yards is spun to produce the cocoons. As a fiber, silk is naturally non flammable, strong, and not affected by static charge problems – even at low humidity.


Cellulose fiber
This type of fiber is produced by plants and normally not used as face yarns. These types will however, show up as backing materials of tufted as as well as carpets that have been woven.


Cotton is a vegetable seed fiber that is produced from the cotton plant. The primary use for this fiber is yarns woven in carpet or rugs. Cotton is resistant to alkaline solutions and becomes stronger when it is wet.


The biggest disadvantages to cotton is the fact that is the most absorbent of all fibers and requires extended drying times after being wet cleaned. It is also easily damaged by acids, stains easily, mats down, soils quickly, and is subject to mildew,
dry rot, and shrinkage.


The fiber of jute is produced by the jute plant which grows in South America, Pakistan, and even in India. The stalk of the jute plant is where the longer coarse fibers are obtained, located between the outer bark and within the inner pulp.


Jute is normally used as weft yarns, across the width, in woven carpets and as a backing material in the construction of tufted carpets. Jute is an inexpensive material that also serves other uses than just carpet. Like all other fibers, this one has disadvantages as well. The fiber is weak when it becomes wet and is also subject to dry rot, shrinkage, and mildew.


The fiber of sisal is produced by the leaves of the agave plant. Sisal is very strong and primarily used for making rugs, sacking, rope, and even carpet. The fiber stains easily and is also very difficult to clean. Wet cleaning can also cause shrinkage so its best to use low moisture methods.


There is quite a bit of confusion about rayon and it is easy to understand why. Rayon is a synthetic fiber that is produced from natural cellulosic fibers of wood pulp or cotton. The material is put through several chemical treatments which help to turn it into a synthetic fiber.


Primarily, rayon is used for area rugs because of its silk like appearance. It can be damaged by acids, has low resistance to abrasion and is also prone to cellulose browning.


For all your residential or commercial carpet cleaning needs, contact Custom Group Inc at 630-462-9620 to setup an appointment.


Cleaning Tips for Panicked Parents

Cleaning Tips for Panicked Parents
Let’s face it – kids and carpets don’t mix. While we love the cushy protection carpet offers for our toddlers and older daredevils, we eventually come to understand that, to our children, the carpets in o…ur home are just another thing to destroy, inadvertently or otherwise. From infant formula to finger paint to ground-in food, kids can deal out some serious stains, leaving parents panic-stricken and scrambling for their cleaning products.

Sadly, store-bought stain removers are often no match for the most serious carpet offenses. But fear not – there are solutions! Following are some tips for dealing with a few common kid-induced carpet traumas.


Fruit Juice
If you have a child under the age of 10, chances are good that he or she has wandered off with a cup of grape or cranberry juice at some p or another, only to dribble, pour or slosh the contents onto your carpet. Even the most diligent parents find themselves facing huge, unexplained red stains on their brand new berber. So what can be done?


The key to effectively removing fruit stains is to move quickly. Immediately blot the stain with a clean cloth to remove as much juice as possible. Spray some water onto the stain and blot again. Next, prepare a cleaning solution using a small amount of non-bleach detergent and lukewarm water. Blot, don’t rub, the stain with a cloth soaked in solution, then rinse using a spray bottle and water. Repeat, soaking up as much liquid as possible after each step, until no trace of the stain remains.


Most moms have a love/hate relationship with this preschool favorite. While play-doh offers hours of fun and creativity, it invariably ends up stuck inside other toys, crammed into the soles of shoes and, yes, smooshed into your carpets.


Should you happen to find play-doh crumbles lodged deep within your carpet after a play date, patience is the best approach. Scrubbing wet play-doh or using a cleaning solution can lead to staining. However, if you allow the play-doh to dry, you can usually loosen it with a stiff-bristled brush. Follow with a good vacuuming and voilà! Good as new.


Potty Accidents
While potty accidents can certainly be traumatic for frazzled toddler parents, they needn’t be traumatic for your carpets. Potty accidents can be treated in the same way as pet stains. First, remove liquids (or solids) to the best of your ability. Next, create a solution to clean, deodorize and disinfect the soiled carpet. Experts recommend combining one part white vinegar with one part water. Spray the solution onto the stain, then blot. If any hint of the stain remains, try adding a teaspoon of baking soda to the solution. Baking soda can also be used to remove odors once the carpet is dry – sprinkle baking soda onto carpet, allow it to sit overnight, and then vacuum.


The Pros

If all else fails, call in the professionals. Custom Group does free in-home estimates. That way you know the exact price up front with no surprises. And then you schedule the clean when you’re ready! 630-462-9620

Carpet Cleaning With Green Seal Products

Did you know Custom Group uses Green Seal Products, PROCYON Soap Free Products, which have been Re-Certified Under Green Seal’s GS-37 – 7th Edition?


About Green Seal


The original “Green Seal Of Approval” was founded in 1989 to help safeguard the health of people and the planet. As an independent, science-based standards developer and certification body, Green Seal identifies products and services that are environmentally responsible, and provides public education for creating a more sustainable world.


Visit www.greenseal.org for links to all green Seal Standards.


PROCYON Green Seal GS-37 Certified Cleaning Products include:


  • > PROCYON PLUS Carpet Cleaning Concentrate
  • > PROCYON Carpet & Upholstery Cleaning Concentrate
  • > PROCYON Extreme! Carpet & Upholstery Cleaning Concentrate
  • > PROCYON Spot & Stain Remover
  • > PROCYON Tile Grout & Stone Cleaning Concentrate
  • > PROCYON General Purpose Cleaning Concentrate



Green Seal’s GS-37 establishes environmental requirements for industrial and institutional general purpose, restroom, glass, and carpet cleaners. It includes criteria to help protect vulnerable populations in institutional settings such as schools, daycare centers, nursing homes, and other facilities, while requiring that certified products remove common soils on surfaces effectively, without undesirable side effects.


PROCYON formulas have remained unchanged over the past 30 years, along with our strong commitment to human health and a clean environment,” said Plus Manufacturing’s founder Ivan Day.


According to Green Seal’s president, Arthur Wiseman, “Products meeting the criteria of GS-37 are among the greenest cleaning products available on the market. We commend Plus Manufacturing for its commitment to the GS-37 leadership standard to protect human health and the environment.


According to Green Seal...“The requirements in the GS-37 standard are based on an assessment of the environmental, health, or social impacts associated with the products covered in the scope of the standard.”


PROCYON Soap Free products were determined by Green Seal to be non-toxic and free of ingredients causing oral, inhalation, or dermal toxicity, as well as free of *asthmagens, skin sensitizers, and heavy metals including, lead, hexavalent chromium, or selenium.


Green Seal also determined that PROCYON Soap Free products also do not contain reproductive toxins, volatile organic compounds, 2-butoxyethanol, alkylphenol ethoxylates, phthalates, and ozone-depleting compounds that contribute to the production of photochemical smog, tropospheric ozone, or poor indoor air quality.


PROCYON Soap Free products were also acknowledged by Green Seal as being non-toxic to aquatic life, not combustible, having no bioaccumulating compounds, and biodegradable. Lastly, Green Seal determined that Plus Manufacturing offers training or training materials on the proper use of the product, including step-by-step instructions.


Asthmagen is defined as an asthma causing agent by the Association of Occupational and Environmental Clinics (AOEC).


Asthma is a chronic inflammatory disorder of the airways that impairs breathing. Asthma affects children and adults, may be intermittent or persistent, and is further classified as mild, moderate, or severe.


Chronic inflammation associated with variable airflow obstruction commonly causes difficulty breathing, coughing, wheezing, shortness of breath, and/or chest pain. Symptoms may resolve completely between active episodes or may occur during exposure, immediately after exposure, or up to 24 hours later in a “late phase,” frequently interrupting sleep.


Call 1-630-462-9620 to schedule service or click here for a free estimate.


Service areas: Addison, Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Darien, Downers Grove, Hoffman Estates, Lisle, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Oak Park, Oak Lawn, Orland Park, Park Ridge, River Forest, Schiller Park, Schaumburg, Woodridge, Westchester and Waukegan

How to maintain and keep your carpet clean

Carpet Cleaning Tips


Tip 1 – Make sure that you get a deep cleaning of the carpet as often as it is needed. To achieve a clean carpet, you’ll need to have it cleaned by a professional carpet cleaning company or you’ll need to use a deep cleaning machine. There are advantages and disadvantages to this method, although a thorough cleaning is needed every six months or so.


Tip 2 – Keep your eye out for spills and take care of them in a quick manner to keep your carpet clean. Simply using water on a spill will help most of them. If that doesn’t work, simply expand your search. You’ll find several products out there on the market that can help you get rid of spills quick.


The products range in use and can be helpful when matching them with the different types of spills. You can also use a mixture of water and vinegar to help you keep stains out. By taking immediate action you can prevent spills from becoming stains that leave you with a dirty and messy carpet.


Tip 3 – A clean carpet is a carpet that has been taken care of very well. You should always take the time to vacuum your carpet often and make sure you do a good job. This means going over the floor in several directions to allow the vaccum time to pick up all it can. High quality vacuums are the best choice, as they get up the most debris.


Tip 4 –The proper use of entrance will greatly help to clean off people’s shoes and keep most of the tracked soils off the surface of the carpet. You should always use entrance mats outside of your doors and make sure that anyone who enters your home use the mats to help get debris and dirt off of their shoes before they enter.


You can also take off your shoes and request that guests do the same, prior to entering your home.


Around 80% of the soils that enter a building or home are dry. The remaining 20% are greases, oils, and starches.


Custom Group Inc. employs experienced technicians who will take your worn and tired carpet and restore it to “Like-New” condition. If your residential or commercial carpeting is in need of more than just a cleaning, we can provide services to repair or even dye stained and damaged carpet as well.


Maintaining and keeping a clean carpet is more than just healthy, as it can also help to prolong the life of the carpet. If you have just laid the carpet, you are already aware of the expenses involved with doing so.


We carry a full line of Shaw flooring products. If you need custom carpet with borders, or a large commercial application or just a room of carpeting, we have the latest styles in plush, cut piles, Frieze, Berber, commercial and indoor/outdoor carpet as well as carpet tiles. We will bring the show room to you in today’s busy society doing the leg work for you will save you time.


Call 1-630-462-9620 to schedule service or click here for a free estimate.


Service areas include Addison, Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Darien, Downers Grove, Hoffman Estates, Lisle, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Oak Park, Oak Lawn, Orland Park, Park Ridge, River Forest, Schiller Park, Schaumburg, Woodridge, Westchester, Waukegan and suburbs in between.



Wear socks, shoes, or go barefoot on carpet?


Many people think that going barefoot on carpet is best.


Not true – you’re better off in socks or clean, rubber soled shoes, and here’s why:


Your skin naturally produces oil. That oil will transfer from your foot to the carpet, leaving t…race amounts of oil across the surface of your carpet fibers.Oil on your carpet, even in tiny amounts, is not good. Oil attracts dust, dirt and dander. So when you go barefoot in your home, you’re leaving oil on the surface of the carpet then soil is attracted to it.


You won’t notice a difference immediately since the oil on your feet is minimal. Although, over time the oil will build up.Wear your shoes or socks – your shoes will track in dust, dander and even mud. But shoes will typically leave behind dry soil that can be vacuumed up.


Ideally, a pair of clean slippers at the front door will keep your carpet looking it’s best. Just slip off the out-door shoes, and put on the indoor slippers when you make the transition from outside to in.


So to answer the timeless question; is it better to wear shoes or go barefoot on carpet?


The answer is socks or clean, rubber-soled shoes.


Custom Group Inc. services Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Hoffman Estates, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Park Ridge, River Forest, Schiller Park, Schaumburg, Waukegan and all areas in between!

Remove pet stains, oders, urine, muddy paws prints from carpet


The winter “might” be leaving us soon and when it does we are going to have a lot of wet muddy ground out there! This can mean extra work to keep your carpet looking its best! If you own any dogs, you’ll probably have muddy paw-prints tracked in every time you take them outside. Even if you don’t have a dog, muddy prints are bound to happen by you or your kids. Here are quick and easy instructions on how to remove muddy paw prints from carpet.


First step is to walk away! That’s right, just walk away. The trick to removing mud and dirty paw prints from your carpet is to let the mud dry. Dry soil can be easily be vacuumed up without spreading the muddy mess around. But be sure others don’t walk through it and track it even deeper into your home.


After the muddy paw prints have completely dried, pull your vacuum out and vacuum the area slowly – take your time here. By slowing down, you give the vacuum the time to do its job of removing mud and dry soil. People often assume that because they can’t see the soil that it isn’t there. Not true. Slow down and try to double your vacuum time – the debris may have just settled down deeper into the carpet to a less visible area.


Once you finish with the vacuum, you’ll still have a few dirty spots remaining. Simply spot treat these with a carpet cleaning product like “Spot-Out” or Resolve. If you do not have any of this on hand try a spray bottle of white vinegar and water (a 50/50 mix is the perfect cleaner to keep on hand for many carpet spills) and a white cotton towel. Spray the soiled spot with the vinegar and water mixture then press down with a clean, white cotton towel.


The towel will absorb the moisture and bring any remaining soil along with it. This method leaves your carpet residue-free, unlike many spot cleaners which can end up attracting soil. Again, take your time and don’t be tempted to scrub. Scrubbing moves the soil back and forth, while blotting or pressing down helps to lift the moisture and soil up into the towel.


If you are unsuccessful or there are just too many prints for you to deal with, try contacting a professional! They have the equipment, the products, and can take care of the problem very quickly and for a reasonable price.


Feel free to call Custom Group Inc Cleaning & Restoration for a free in home estimate. Let us clean the messes that are causing you stresses!!! 630-462-9620.


Custom Group Inc. services Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Hoffman Estates, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Park Ridge, River Forest, Schiller Park, Schaumburg, Waukegan and all areas in between!

Area Rug Care – Cleaning Service


Area Rug Care

Rugs can be beautiful additions to your home, but they can be expensive and sometimes delicate. It’s important to know how to clean and maintain them to protect your investment. Custom Group can properly clean these rugs for you. If you want to try cleaning yourself, these few tips can keep your rugs looking new for as long as possible. There are a few very common mistakes that people make when it comes to cleaning area rugs. These mistakes can end up subtracting years from the life of your rugs, and they should be avoided.

1.The best way to keep your area rug looking its best is to flip it upside down once a month and vacuum the back of the rug.
It is okay to use a beater bar/rotating brush vacuum on the back of a wool rug, on the front it is recommended to only use suction. Vacuuming the back with the beater bar/rotating brush helps push dirt trapped deep down toward the top of the rug. The rug is then flipped right side up and this dirt is vacuumed. For synthetic area rugs it is fine to use the beater bar/rotating brush vacuum on the front and back of the rug.
2.It is not advisable to vacuum fringes/tassels.
When you run the vacuum over the fringes they get sucked into the beater bar of your vacuum. The fringes do not need to be vacuumed at all. Fluffing them by hand is all they need. Anything else can cause damage to them.
3.Be aware of carpet shampoos or sprays!
Carpet shampoos are usually made for synthetic wall to wall carpet not wool area rugs. Always check the label before using any spot cleaners or rug shampoos. When you use a spotter or shampoo make sure you rinse it all out. If there is any soap residue left in the rug it will attract dirt. ALWAYS TEST YOUR RUG WITH A DAMP WHITE COTTON TOWEL TO MAKE SURE THE COLORS WILL NOT RUN OR BLEED.
4.Make sure that you clean spills or stains as soon as they occur.
Blot or scrape the spillage up depending on the type of spill. Blot, using a clean white 100% cotton dry towel and pressing down very hard from the outside towards the middle. Do this repeatedly, turning the folded towel over and over until you have absorbed as much moisture as possible. When you blot the spot move the towel in straight lines, NEVER RUB IN A CIRCLE, THIS CAN CAUSE PERMANENT DAMAGE TO YOUR RUG. If the spillage is milk care must be taken to rinse the area thoroughly with mild detergent and water to prevent souring of the residue. For red wine spills, use equal parts of 10% hydrogen peroxide and Dawn liquid dish soap apply to cotton towel and blot.
5.Neutralize pet odors by mixing 1 part white vinegar with 3 parts water and blot with white towel.
6.You’re Finished

Cleaning Carpet Spots and Spills

Here’s Rule No. 1 regarding spots and spills on your carpeting: Clean them immediately. If you catch the spill when it’s fresh, you’ve got a good chance of removing it totally. Consider these tips, too:

  • Carefully blot or scrape the entire area before applying any cleaning solution. Remove as much of the spill as possible.
  • Before using any cleaning solution, test your carpet in an inconspicuous area to make sure the cleaner won’t damage or discolor it. Test the cleaning agents that you keep on hand before you have to use them to make sure they will not harm your carpet.
  • Do not rub the spill — that might spread the problem to a larger area.
  • When you apply spot cleaner, work from the outside of the stain toward the inside to avoid spreading the stain. After applying a cleaning solution, blot up all the moisture.
  • A clean white bath towel is unsurpassed for drying carpet and brushing the nap back up to a standing position.
  • If you feel that there is still too much moisture after blotting the carpet, place a 3/4-inch-thick stack of white towels over the spot and weigh them down with a heavy object.