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Category Archive Flooring Services

Choosing the color of your carpet or flooring.

When renovating, building, installing carpet or designing your home, there’s a lot to consider.  When it comes to buying carpet or choosing flooring for any room in your house, you need to consider how you live.


Think about using furniture and favorite pieces in your home to guide you with color and remember, dark colors will bring a room in while lighter shades will make it seem bigger.





Flooding? Kankakee River on the rise…

Will County Emergency Management officials said although there has not been any low-land flooding yet, flooding could possibly be caused by ice jams forming at the bends of the river.


Call (630-462-9620) Custom Group Inc. if your home or business encounters flooding.




Whether it is a holiday or the middle of the night, we are able to serve you just by simply calling our Emergency Service Line at 1-866-462-9620. We will assure you the best service and we guarantee a two hour response time with a proper certified technician on your site.





Carpet Ripples and Carpet Stretching

What Causes Carpet Rippling & Buckling?


Many times carpet ripples will begin to appear in less than a year after they were initially installed. Carpet rippling will sometimes happen in every room in the entire home while in other cases you might only experience wrinkles in carpet in just one area.


To illustrate why carpet buckles, one must understand a little bit more about how carpet’s are installed in the first place.


First, wooden strips known as tackless-strip which have small “nail like” gripping pins protruding up from their surface at a slight outward angle, are nailed down to the sub-flooring around the edges of the room at a distance of roughly a finger’s width off of the baseboard. These pins penetrate through the backing layer of the carpet and are what actually holds the carpeting in place.


Next, the pad is installed. If the sub-floor is wood, the padding is typically affixed to the floor using staples. In the case of concrete such as in a basement, an adhesive of some sort is generally used. Finally, the carpet is attached to the tack-strip along one wall and stretched and hooked on the tack-strip on the opposing wall. This procedure is continued around the entire perimeter of the room.


Traditionally two tools are used for stretching carpeting – knee-kickers and power-stretchers.


The knee-kicker is a devise about 30” in length. It’s head grips the carpet while the opposite end is equipped with a cushion that is designed to be struck with the knee. Rugs cannot be properly stretched with a knee-kicker in a medium or larger sized room. The knee-kicker is primary intended to be used only as a means of positioning the carpet. However, in small carpeted areas such as closets, small hallways, etc. where a power stretcher cannot be used, the knee-kicker is used as a stretching tool.



Contact Custom Group Inc. @ 630-462-9620


The power-stretcher is basically a lever which braces against one wall and extends the length of a room. At the far wall, a rectangular head grips the surface of the carpet and by pressing down on a handle, there is a lever action applied which stretches the carpet with great force.

Carpet Stretcher



TIP: Within the first year after installation, if you start to see signs that your carpet is rippling, call the company you purchased it from immediately. In many cases you can get them to send the installer back to remove the ripples free of charge.


Remember, the squeaky wheel get’s the oil here !! After the first year however, you will likely be out of luck and are better off hiring a company that specializes in correcting the types of problems that installers typically make.


This is when you call Custom Group Inc. @ 630-462-9620


Causes of Rippling: Loose, missing or damaged tackless strip: Many times carpet is rippling up because there is nothing to hold it in place. It is quite common to find loose tackless strip on concrete sub-floors. Securing the strips to the concrete with nails can be difficult depending upon the quality of the concrete and how the concrete was cured.


This can also happen on wood sub-floors if the amount of tension on the tackless strip is to great. In larger rooms and on concrete sub-floors the width of the tackless strip should be doubled to provide a greater surface area to grip on to thus avoiding this problem. Another common scenario that leads to missing tackless strip is when you have a room adjoining a carpet remodeled and a tile or wood floor installed.


It is typical to find missing tackless strip along the adjoining edge because either the installer doesn’t consider it part of the job he is doing to re-secure the carpet or he just simply may not know any better!


Dragging Heavy Furniture: You should make it a point to never drag any heavy furniture across the surface of a carpet. The tackless strip that holds the carpet in place has little nail-like spikes that grip the backing of the carpet.


Don't drag furniture across carpet.


The force excerpted by dragging a heavy object across the surface can easily be enough to rip the carpet right off the tackless strip, damaging the carpet backing or loosening the strip in the process.


Also some carpet fiber types such as olefin have a very low melting point and the heat generated by dragging an object over it can be enough to melt it causing permanent damage in the form of a line across the surface which cannot be removed by carpet cleaning.


Wrong Padding Incorrect pad thickness or density: If the padding is too thick, in some cases it can cause the carpet to disengage from the tackless strip thereby losing tension. A thick, low density pad can cause delamination.



Carpet Delamination: This is the process of latex between the primary and secondary backing layers of a carpet breaking down and allowing the top layer where the carpet fibers are attached to bubble up. Most of the time it is due to a defect in the mixing or application of latex in the manufacturing process.


Example of carpet delamination

Example of carpet delamination


Other causes can be excessively thick, low density padding, heavy equipment being moved frequently over the carpet, improper use of solvent spotters or petroleum bases spills on a carpet such as lamp oil for example. Carpet that remains wet for long periods of time is susceptible to delamination.


Age: Carpet’s can eventually stretch due to normal factors such as the compression of padding in high traffic area’s which allows more flexing of the carpet backing causing it to “Relax” as well as the normal decomposing of the latex in the backing materials with age.


The last type of install we will cover and the least common is known as a “double glue down”. This is where the padding is glued directly to the sub-floor and the carpet is glued to the surface of the padding. No tackless strip is used and the carpet is not stretched in.


Causes of Carpet Rippling in Glue Down Installations


Insufficient Adhesive: Ripples that appear in carpet that has been glued down, are usually do to insufficient adhesive being applied to the sub-floor.


High Alkalinity: On a concrete sub-floor, high alkalinity can cause adhesive failure. An Installer should always test the ph of the concrete before gluing carpet down. A ph range of 7-9 is considered acceptable. Anything higher than a ph of 9 can cause adhesion problems.


Improper use of Solvents: Improper use of solvent spotters or petroleum bases spills on a carpet such as lamp oil can cause bubbles and ripples in carpet due to delamination of the carpet backing and or adhesive failure.


Water: Glued down carpet that is wet for an extended period of time can cause adhesion failure causing carpet ripples.


View our work


Contact Custom Group Inc. @ 630-462-9620 for carpet cleaning, repairs and flooring.


Choosing The Right Carpet Cleaner


Choosing an effective carpet cleaner is easier said than done. There are many carpet cleaning companies out there, each one claiming to be the best. With each one claiming to be the best, it can be very hard deciding which one is the best for you.


First of all, you should know what your choices are in cleaning methods and you should also know which one is the one you’ll want to choose, as there are several available to choose from. A dry extraction type of cleaning will use a compound that contains detergents that will free stains and dirt which will then allow them to be vacuumed up.


Dry foam on the other hand may be used by applying foam to the carpet and then vacuuming it up with a wet vacuum. You can also choose a vacuum that uses stronger chemicals and a stronger suction to get dirt up. For your needs, you should choose the
vacuum accordingly.


Once you know your options, talk to family and friends for their recommendations. There are several places on the internet that offer reviews for local carpet cleaners.


You can also get estimates as well. Find out what the professionals charge and what is considered to be extra. You should also find out what chemicals are going to be used, how long the process will take, and whether or not they plan to move any furniture.


You’ll want to make sure that chemicals used are going to be safe for you, your children, and also your pets. If you are using a professional company, you’ll want to let them know what type of carpet you have. If you don’t let them know and you have a type of carpet that will shrink or change color during cleaning, you’ll probably be in trouble.


Follow the above tips, and you’ll have no problems with finding the right carpet cleaner. There are many types to choose from, as well as professional cleaning companies.


If you are considering whether or not to use a professional carpet cleaner, you should consider the alternatives as well. First, spot removal isn’t the only necessary carpet cleaning that you need to do, nor is the vacuuming.


Even home carpet cleaning machines won’t do as good of a job as a pro can do. When you use these types of carpet cleaners, you can help to preserve your carpeting for years and years to come.


Last, professional cleaning can help many people who have allergies to feel better once they have clean carpet. If you have allergies, a professional cleaning may be the ideal way to solve just about all of your carpet problems.


In a nutshell, it makes the most sense to have your carpet professionally cleaned. It doesn’t really cost a lot of money, yet it will give you the peace of mind in knowing that your carpet is very clean.


If you’ve been looking to clean your carpet or have it cleaned, professional is without a doubt the way to go. You don’t have to bother with it yourself, yet you’ll know that your carpet is going to be cleaned right – by someone who knows exactly what they are doing.


Custom Group Inc. Professional Carpet Cleaning. 630-462-9620. Serving the Chicago Metro area.

How to maintain and keep your carpet clean

Carpet Cleaning Tips


Tip 1 – Make sure that you get a deep cleaning of the carpet as often as it is needed. To achieve a clean carpet, you’ll need to have it cleaned by a professional carpet cleaning company or you’ll need to use a deep cleaning machine. There are advantages and disadvantages to this method, although a thorough cleaning is needed every six months or so.


Tip 2 – Keep your eye out for spills and take care of them in a quick manner to keep your carpet clean. Simply using water on a spill will help most of them. If that doesn’t work, simply expand your search. You’ll find several products out there on the market that can help you get rid of spills quick.


The products range in use and can be helpful when matching them with the different types of spills. You can also use a mixture of water and vinegar to help you keep stains out. By taking immediate action you can prevent spills from becoming stains that leave you with a dirty and messy carpet.


Tip 3 – A clean carpet is a carpet that has been taken care of very well. You should always take the time to vacuum your carpet often and make sure you do a good job. This means going over the floor in several directions to allow the vaccum time to pick up all it can. High quality vacuums are the best choice, as they get up the most debris.


Tip 4 –The proper use of entrance will greatly help to clean off people’s shoes and keep most of the tracked soils off the surface of the carpet. You should always use entrance mats outside of your doors and make sure that anyone who enters your home use the mats to help get debris and dirt off of their shoes before they enter.


You can also take off your shoes and request that guests do the same, prior to entering your home.


Around 80% of the soils that enter a building or home are dry. The remaining 20% are greases, oils, and starches.


Custom Group Inc. employs experienced technicians who will take your worn and tired carpet and restore it to “Like-New” condition. If your residential or commercial carpeting is in need of more than just a cleaning, we can provide services to repair or even dye stained and damaged carpet as well.


Maintaining and keeping a clean carpet is more than just healthy, as it can also help to prolong the life of the carpet. If you have just laid the carpet, you are already aware of the expenses involved with doing so.


We carry a full line of Shaw flooring products. If you need custom carpet with borders, or a large commercial application or just a room of carpeting, we have the latest styles in plush, cut piles, Frieze, Berber, commercial and indoor/outdoor carpet as well as carpet tiles. We will bring the show room to you in today’s busy society doing the leg work for you will save you time.


Call 1-630-462-9620 to schedule service or click here for a free estimate.


Service areas include Addison, Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Darien, Downers Grove, Hoffman Estates, Lisle, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Oak Park, Oak Lawn, Orland Park, Park Ridge, River Forest, Schiller Park, Schaumburg, Woodridge, Westchester, Waukegan and suburbs in between.



Protecting your Hardwood Flooring

For cleaning, make sure you…

  • Use a soft cloth to blot spills and spots as soon as they happen. Always avoid allowing liquids to stand on your floor.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt or grit that can scratch or dull the floor finish.

While cleaning is easy, there are a few things to avoid:

  • Don’t use oil based, wax, polish, or strong ammoniated or abrasive cleaners.
  • Don’t use steel wool or scouring powder.
  • Don’t wash or wet-mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, de-lamination, and joint-line separation, and void the warranty.
  • Don’t use any type of buffing machine.
  •  For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • Do not use any type of buffing machine.

Use protective mats

Good quality entry and exit mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that can otherwise be tracked onto your flooring. Do not use rubber- or foam-backed plastic mats as they may discolor the flooring. To prevent slippage, use an approved vinyl rug underlayment.

Use floor protectors on furniture

Use floor protectors and wide-load-bearing leg bases/rollers to minimize indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector should be.

Maintain relative humidity level

Maintain a normal indoor relative humidity level between 35 and 55% throughout the year to minimize the natural expansion and contraction of wood.

  • Heating Season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels. Wood stove and electric heat tend to create very dry conditions.
  • Non Heating Season (Wet): An air conditioner, dehumidifier or periodically turning on your heating system can maintain humidity during the summer months. Avoid excessive exposure to water during periods of inclement weather.

Watch your feet

Remove shoes with spiked or damaged heels before walking on the floor. They many cause indentations in your flooring.

Watch your pet’s feet

Keep your pet’s nails trimmed to keep them from scratching your flooring.

Rearrange your rugs and furniture

Periodically rearranging your area rugs and furniture will allow the flooring to age evenly. Exposure to the sun and its UV rays will soften the tone of different species of hardwood to varying degrees and accelerate the oxidation and aging of wood. This can cause the stain and/wood to fade and/or change color. Exotic species such as Brazilian Cherry are more susceptible to color change during the aging process and may actually darken over time. Other species such as Merabu, Pine, Oak and Cherry may also darken over time.