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Category Archive Restoration Services

Fox, Des Plaines rivers expected to rise again, renewing flooding woes

The flooded Fox and Des Plaines rivers began going down Friday but were expected to rise again this weekend.

Source: Fox, Des Plaines rivers expected to rise again, renewing flood woes

Custom Group staff will provide you with Certified Water Extraction and Remediation Technicians or Supervisor’s in this field. If your property suffers a water loss we can properly dry out your area with the latest technology available. All of our technicians go through IICRC training and some technicians are Vortex Certified and have hours of field training.

We use several different systems to assure proper drying techniques from the Vortex drying system. We also carry LGR dehumidifiers and desiccants which can suit any type of situation. With our structural drying equipment we are saving your property from any type of moisture and preventing mold from growing. If you need any of the following items dried out like: wall cavity, wood floors or a crawl space, we can assure you that your needs will be custom fit. Our main goal is to get your business or home back to a normal condition within a couple of days.


Need the carpet cleaned?

Are you a property manager?


Are you looking for an affordable commercial carpet cleaning contractor to help you maintain your property portfolio? Look no further…Custom Group Inc. offers a custom shampoo and hot water extraction process for those tough stains normal cleaning won’t remove! We can repair carpet, clean upholstery and correct mishaps with spot dyeing.


Custom Group Inc. also provides emergency restoration services in the event of severe storm damage, fire & emergency board up, basement flood cleanup and mold remediation. Learn more about our restoration services here.


Serving the entire Chicago metro, Custom Group Inc. is your complete solution for carpet cleaning services, restoration, and flooring needs.


Call us @ 630-462-9620 or click here.

Flooding? Kankakee River on the rise…

Will County Emergency Management officials said although there has not been any low-land flooding yet, flooding could possibly be caused by ice jams forming at the bends of the river.


Call (630-462-9620) Custom Group Inc. if your home or business encounters flooding.




Whether it is a holiday or the middle of the night, we are able to serve you just by simply calling our Emergency Service Line at 1-866-462-9620. We will assure you the best service and we guarantee a two hour response time with a proper certified technician on your site.





Basement flooded?

Frozen Pipes Break from Freezing Temperatures


Frigid nights can very quickly turn into extremely expensive ordeals. In cold temperatures pipes freeze for a combination of three central reasons: quick drops in temperature, poor insulation, and thermostats set too low. Both plastic and copper pipes can burst when they freeze, and recovering from frozen pipes is not as simple as calling a plumber.


A 1/8-inch crack in a pipe can spew up to 250 gallons of water a day, causing flooding, serious structural damage, and the immediate potential for mold. In the United States, frozen pipes cause a huge amount of damage each year; unlike natural disasters, this disaster is largely preventable. You can help save yourself the mess, money, and aggravation frozen pipes cause.


Your Best Bet: Don’t Let It Happen


There are a number of preventative steps you can take to keep your pipes from freezing. Here are a few simple tips: You can prepare by protecting your home during the warmer months. Here’s how: Insulate pipes in your home’s crawl spaces and attic, even if you live in a climate where freezing is uncommon. Exposed pipes are most susceptible to freezing.


Remember: The more insulation you use, the better protected your pipes will be.


Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.


Before winter hits, disconnect garden hoses and, if possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.


When The Mercury Drops


Even if you’ve taken the right preventative steps, extreme weather conditions can still harm your pipes. Here are a few more steps you can take: A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall. Keep your thermostat set at the same temperature during both day and night.


You might be in the habit of turning down the heat when you’re asleep, but further drops in the temperature – more common overnight – could catch you off guard and freeze your pipes. Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls.


Before You Leave Travelling in the winter months might be good for the soul, but don’t forget to think about your pipes before you leave. What can you do? Set the thermostat in your house no lower than 55°F (12°C). Ask a friend or neighbor to check your house daily to make sure it’s warm enough to prevent freezing. Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water.


If Your Pipes Do Freeze


What do you do if your pipes still freeze, despite your best preventative measures? First step: Don’t panic. Just because they’re frozen doesn’t mean they’ve already burst. Here’s what you can do: If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.


Do not use electrical appliances in areas of standing water: You could be electrocuted. Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Water damage is preferable to burning down your house! You may be able to thaw a frozen pipe with the warm air from a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.


If your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it.


Call Custom Group Inc Cleaning and Restoration to do the water mitigation at 800-462-9620. We have the tools to dry out the home and prevent mold growth.


Custom Group Inc. services Arlington Heights, Aurora, Bartlett, Bensenville, Bolingbrook, Bloomingdale, Buffalo Grove, Carol Stream, Carpet Cleaning, Chicago, Hoffman Estates, Lincolnwood, Lombard, Joliet, Melrose Park, Morton Grove, Naperville, Niles, Norridge, Northbrook, Oak Brook, Park Ridge, River Forest, Schiller Park, Schaumburg, Waukegan and all areas in between!

Can thermal Imaging detect water leaks?

Can Thermal Imaging detect Water Leaks?

Yes Thermal imaging can detect water leaks, water intrusion, and plumbing leaks inside walls before they become visible.  Just because you cant see it, doesn’t mean it is not there!  Thermal Imaging can help you trace the leak back to the source, finding the area that needs to be repaired, some hard to find leaks surface several feet from the actual problem, thermal imaging can detect the path that the water is traveling, so you know where to make the repair.

The purple or dark blue area in the thermal images shows where the water has entered a wall cavity through the roof traveling down against the ceiling joist of a vaulted ceiling, a leak from pipe in the wall, a toilet overflow, etc.  The thermal imaging cameras are able to detect this before it became visible, giving the homeowner a chance to make the necessary repairs before the leak had a chance to cause further water damage and before mold can grow within the wall cavity.  Thermal imaging also helps to pinpoint what areas of a wall need to be opened to take care of a problem without having to tear the whole wall down or an incorrect area of a wall in order to find the problem.

Searching For A Restoration Service

Institute of Inspection Cleaning and Restoration Certification (IICRC)

No one plans for a disaster, but quick action after a calamity and bringing on a fire and flood restoration business to repair everything can save both time and money. There are many things that cannot be fixed after a disaster and will have to be replaced. Though it may be difficult, this is a process that has to be dealt with swiftly, as the longer it takes to respond, the more damage will take root and make the situation worse.

The problem with burn damage is that it doesn’t end when the flame goes out. Ash left behind is highly acidic, and will slowly rot away whatever it touches. Within minutes, plastics are yellowed and any appliances in the vicinity of the combustion are discolored. This discoloration gets worse and worse, and begins to affect fiberglass and metals after several hours. Fire and flood restoration typically must begin before a few days pass, because metal corrosion takes root and wood furniture requires refinishing as quickly as possible.

After a few weeks, huge costs can be expected, because at this point, carpet needs to be ripped up and replaced, and metal and glass will be permanently etched, many times, beyond the point of being able to salvage it. This means windows and appliances will need immediate attention to avoid replacing them. Piping may also be damaged beyond repair, and multiple leaks may cause water damage throughout the home. Those companies that are certified by the Institute of Inspection Cleaning and Restoration Certification can keep this from happening, and are equipped to replace carpeting that is beyond repair and clean furniture in an effort to save it.

Another major disaster that many homeowners have to deal with each year is extreme water damage. This may happen following a hurricane or major storm that causes a river or lake to overflow. There are many fire and flood restoration teams that service areas in the south and Gulf Coast regions of the country, where this tends to occur with some regularity. Water can cause catastrophic and permanent destruction to a building, and it’s not unusual for those affected to be condemned and removed completely in the worst case scenarios.

The problem is that water accelerates the growth of many nasty organisms, from molds and fungi to bacteria and parasites. All of these represent major health hazards, and are difficult to remove if they are allowed to take root. While fire and flood restoration teams can stop the spread of these organisms by removing rotting material, a homeowner can help out by getting rid of some items in the home right away.

Anything that is textile-based will need to go if it is soaked by water contaminated by sewage. It is often difficult to tell if this is the case, so some fire and flood restoration businesses err on the side of caution and remove them anyway. Carpeting in the home will need to be ripped up and discarded if it is not dried within 48 hours of being soaked, including the padding that lies underneath the fibers. Clothing, insulation, bedding, paper and stuffed toys will all need to be thrown out if they come in contact with contaminated water. Electronics will likely be destroyed if submerged, though it’s best not to test them, as wiring can be damaged and cause electrical shock. When a catastrophe such as either of these occurs, it is best to contact a reputable company to help as quickly as possible.